Shipping policy

Shipping Policy

At Orchid Row, we are proud to serve customers across the United States with reliable and efficient shipping.

1. General. We currently ship throughout the United States. Shipping options, costs, and delivery times may vary depending on your location and the size/weight of your order.

2. Processing Time. Orders are typically processed within 1–2 business days (Monday to Friday), excluding weekends and public holidays. During peak seasons processing may take slightly longer; we will keep you informed of any delays.

3. Shipping Rates. Free Shipping - we offer free shipping on all orders, with no minimum purchase required.

4. Estimated Delivery Times. Processing 1–2 business days; transit 3–7 business days; total 4–9 business days. Order cut-off 11:00 PM (EST). Delivery times are estimates and may be affected by carrier delays or weather.

5. Shipping Restrictions. We do not ship to PO Box addresses or restricted areas. Certain items may be subject to carrier restrictions.

6. Failed Delivery. In the event of failed delivery attempts, incorrect address information, or undelivered packages, orders may be returned to us. We will contact you to arrange a new shipment, which may incur additional cost.

7. Lost or Damaged Packages. If your package is lost or damaged in transit, contact us immediately at info@orchidrow.com and we will work with the carrier to resolve it.

8. Updates. We may update this policy to meet Google Shopping Ads requirements or improve our service. The latest version is always on this page.

Contact:
Store name: Orchid Row
Company name: Nidalla LLC
Company Address: 2930 Claude Dove Drive APT 5, Las Cruces, NM 88011, United States 
EIN: 41-4066775
Phone number: +1 (575) 313-8693
Email: info@orchidrow.com 

Customer Service Hours
Mon–Fri 09:00–17:00 (EST)
Weekends Closed.
We aim to respond within 24 hours.