Frequently Asked Questions

Where do you ship?

We ship across the United States, with free shipping on every order.

How long will my order take?

Processing takes 1–2 business days and transit 3–7 business days, so most orders arrive within 4–9 business days.

I did not receive an order confirmation. What should I do?

Yes. Your order confirmation email contains a full breakdown of your purchase. Need a separate invoice? Email us at info@orchidrow.com

How much is shipping?

Shipping is free on all orders, with no minimum.

What is your return policy?

You have 30 days from receiving your order to request a return, provided the item is unworn, with tags, and in its original packaging. Email info@orchidrow.com to start.

How do I find my size?

Our women's shoes run true to size (US 5–11). If you're between sizes, size down half for a snug fit. See each product page for details.

How do I track my order?

You'll receive a tracking link by email once your order ships.

What payment methods do you accept?

American Express, Visa, Mastercard, Apple Pay, and Google Pay - all processed securely in USD.

When will I receive my refund?

Once your return is received and inspected, approved refunds are issued to your original payment method within 10 business days. Your bank may need a few extra days to post the amount.

Can I change or cancel my order?

Orders can be cancelled within 15 minutes of being placed. After that they enter fulfillment and can't be changed.

How do I contact you?

Email info@orchidrow.com - we aim to reply within 24 hours, Monday to Friday, 09:00–17:00 EST.

Contact

How can I reach you?

Email us at info@orchidrow.com or call +1 (575) 313-8693, Monday to Friday, 9:00 AM to 5:00 PM (EST). We aim to respond to all inquiries within 24 hours.